Before the day
You'll get a letter or call to agree a date. Please clear window sills and move anything fragile about a metre away from the windows. Let us know about pets, health needs or anything that would make the day easier.
Working in occupied homes
Window replacement happens in people's living rooms. Here's exactly how we do it, the same process on every address, recorded so you can see it.
Six steps, every address
Programme & resident information
We agree the sequence with the main contractor and resident liaison officer, and provide resident letters explaining what will happen, how long it takes and who to call.
Pre-start survey per address
Every home gets its own survey check sheet: measurements, opening types, condition, access notes and anything that affects the install, restrictors, fire escape windows, asbestos flags.
Vulnerable residents & access
We work from the RLO's register of vulnerable residents and access needs, and confirm appointments ahead of the day. Missed access is logged and rebooked, not forgotten.
Install day
Floors and furniture protected, old frames out and new frames in, with most homes completed in a single day. Openings are never left insecure overnight.
Clean, check & sign off
We clean down, test every opening with the resident and complete a signed sign-off sheet with before-and-after photos for the address.
Certificate & aftercare
Each installation is notified to FENSA. Snags are logged against the address and closed out, and any defects during the guarantee are handled through one point of contact.
What you get per address
- Survey
- Check sheet
- Install
- Before / after photos
- Hand-over
- Resident signature
- Compliance
- FENSA notification
- Snagging
- Logged & closed
- Reporting
- Building roll-up
Our address register rolls up to a per-building view, so you can see at any time which homes are surveyed, ordered, installed and signed off.
Having your windows replaced? Here's what to expect
If your landlord has told you Ketos Glazing will be fitting your new windows, this is what the day looks like.
On the day
Our fitters will show ID, protect your floors and furniture, and work room by room so you're never without a secure home. Most homes are done in a day. You'll need to be in, or have someone in, when we start and finish.
When we're done
We'll clean up, show you how to use the new windows and locks, and ask you to sign to say you're happy. If anything isn't right later, contact your landlord or call us on 020 7324 4804.
Planning a programme in occupied homes?
We'll walk you through our resident process, sample sign-off packs and reporting before you appoint.
Call Tommy on 020 7324 4804, send photos on WhatsApp to 07301 767786, or fill in the quote form.